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Q9 Networks Delivers The Hosting Goods For Grocery Gateway's 1950s Pricing Promotion
Unique Offer Drives 500 Percent Increase In Web Site Traffic
Toronto, ON - Feb. 6, 2002 - When John Mozas, vice president and co-founder of Grocery Gateway, Canada's leading consumer direct online service, launched a 1950s pricing promotion on bread, eggs and milk, he knew the response would validate his company's decision to outsource its Web infrastructure.
Shortly after the promotion was launched in January via email and radio advertising, the Grocery Gateway site saw a 500 percent increase in the number of simultaneous customer sessions. Bandwidth usage spiked by almost 300 percent.
Since early 2001, the online grocer has outsourced its Web infrastructure to leading managed hosting provider, Q9 Networks, which provides Grocery Gateway with a suite of services including managed bandwidth and physical space in its downtown Toronto data centre.
"We hadn't experienced any network downtime since hosting at Q9," says Mozas. "But with this special promotion, we weren't sure how much additional Web traffic would be generated and what the effect on our infrastructure would be. We didn't want to lose any customers because of slow response time or because they weren't able to access the site at all. It was critical that the site remain up and provide its normal level of performance. It did. Q9's network delivered as promised."
Q9's service level agreements (SLAs) guarantee 100 percent network uptime. All Q9 and customer systems are monitored from the Q9 Network Operations Centre (NOC) 24 hours a day, seven days a week. NOC experts are also available to customers on an around-the-clock basis to resolve issues and provide advice. Q9 delivers unparalleled service through an extensive suite of customer care products and services, including a web-based portal that provides complete visibility into customer equipment and Q9 services.
"By outsourcing their Web infrastructure to Q9, Grocery Gateway can focus on its core competency of making life simpler for consumers," says Osama Arafat, CEO, Q9 Networks. "As their promotion demonstrates, no matter how demanding the requirements, Q9 can meet the needs of Canadian companies seeking increased business opportunities on the Internet."
Q9's sole focus on Internet infrastructure allows it to hire, retain and train highly certified experts in Internet-specific disciplines. Key services are backed with SLA guarantees for installation times and problem identification and response. These factors enable customers to outsource mission-critical systems to Q9 with complete confidence.
About Grocery Gateway
As Canada's leading consumer direct online service, Grocery Gateway picks, packs and delivers a complete selection of groceries and other household items including fresh meats, produce, deli items, baked, frozen and canned goods, wine and beer, and health and beauty products, to customers' homes. Consumers select their groceries online at www.grocerygateway.com, choose a convenient delivery window and have their orders delivered to the door for a flat fee.
About Q9 Networks
Q9 Networks is the leading provider of outsourced Internet infrastructure and managed services for companies with mission-critical Web operations. Q9 successfully raised $115 million in private equity financing to fund a national network of Internet data centres in major Canadian cities. Q9's data centres and network are engineered for 100 percent uptime with SLA-backed guarantees. Q9 managed services, including: bandwidth, dedicated servers, firewalls, load balancing, Virtual Private Networking (VPN) and back-up/restore, enable the rapid provisioning and scalability of client Internet operations. For more information, visit the Q9 Web
site at www.Q9.com.
For further information, please contact:
Q9 Networks
Kevin Spikes
Manager, Marketing Communications
Telephone: (416) 365-7211
media.relations@Q9.com
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