A properly configured firewall protects web sites and mission-critical servers from unauthorized access and malicious attacks. Q9express Security bundle customers have access to Q9’s team of network security experts for management and monitoring of their firewalls. The managed firewall included with the Q9express Security bundle offers the following:

Q9 Firewall appliance
	Installation of hardware and software
	Initial firewall rule configuration and ongoing rule changes as requested
	Ongoing backups of the firewall configuration
	Configuration control of firewall rule sets
	7 x 24 monitoring and maintenance
	Repair or replacement in the event of a hardware failure
	Onsite hardware sparing to ensure rapid replacement in the event of a hardware failure
	Ongoing firewall system patches/upgrades
	7 x 24 support for resolving firewall issues such as Denial-of-Service (DOS) attacks and other intrusion attempts
	SLA-backed guarantee to detect and respond to system failures